Some carriers require a BTN (Billing Telephone Number) to pull the initial CSR while others may require the Account Number upon the port request submission. Please include all available …

Learn how to port numbers from Lumen (including legacy Level 3, Global Crossing, and TW telecom SPIDs). Access a list of porting holidays and contacts for help with porting.

You can view high-level information on your Lumen invoice or a copy of the entire invoice to examine details in Control Center.

Use the Lumen Port-Out Request tool to port out phone numbers from Level 3 Communications (SPID 8824).

Billing Accounts (BTN)Products > Local Service > Inventory > Billing Accounts (BTN)

You Lumen invoice contains charges for services you've purchased in addition to other important information. Learn more about how to read your invoice and find the information you need.

If you have phone numbers with another provider, you can port them to Lumen and add them to your Voice Complete service by submitting a change request in Control Center.

Enhanced 911 (E911) Lumen SIP Trunking service supports Enhanced 911 service (E911), which associates an address with the caller’s telephone number, which is then provided to the local …

BTN/RING_TO Example: 6147986000 Billing Telephone Number/Ring‑To Number (BTN/RING_TO) is the Bill To Number for an ANI (assigned by the LEC) or the Ring‑To …

Procedure Follow the steps below to assign a new billing address to one or more selected service accounts: