Amin Vahdat has been promoted to chief technologist for AI infrastructure, a newly created position reporting directly to CEO ...

Lara Pritchard, a Charter Communications spokesperson, said the layoffs will not affect service for Spectrum customers in ...

The company launched the Agent Operations Center on Dec. 9, positioning it as the first unified command hub for managing both ...

"Gartner says by the end of 2026, organizations without AI-ready data will see over 60% of their AI projects collapse and get ...

Businesses can now oversee and guide every customer interaction in real time, creating a new role in the customer experience center: the AI Supervisor. SUNNYVALE, Calif., Dec. 9, 2025 /PRNewswire/ -- ...

***Only Provider Positioned as Leader, Combining Enterprise Scale with High, Authentic, Customer Satisfaction *** ...

AI can be used to generate artificial voices, but it can also be used to soften accents so that customers and agents can ...

Mr. Jie Xiao, CEO of the Company, commented: “Looking ahead, the Company anticipates that it will be able to leverage the improved environment to strengthen core technology innovation, respond to key ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

DY rides accelerating U.S. data center construction as backlog climbs and mission-critical capabilities expand through 2030.

With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

This is the fourth consecutive year Unisys has earned a Gold recognition from ECCCSA, and it is the first time the company's DWS business has received two Gold Awards in one year. In 2024, Unisys ...