TTEC Holdings, Inc., a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announced that TTEC Digital is launching Optics for the Google Contact ...

BLOOMINGTON, Minn., Aug. 16, 2022 /PRNewswire/ -- ConvergeOne, the preeminent services-led provider of cloud, collaboration and digital modernization solutions, today announced the integration and ...

Google Cloud Contact Center AI, supported by Bell's expert Professional and Managed Services teams, brings more intelligence and automation to help Bell, and the businesses they serve, digitally ...

(RTTNews) - Communication company Bell Canada (BCE, BCE.TO) announced Tuesday the availability of Google Cloud Contact Center AI (CCAI) from Bell for Canadian businesses, the first fully AI solution ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its ...

It’s an understatement to say that in July 2018 I was excited about Google’s entrance into the contact center market. First I wrote a post on how Vonage customer American Financing was testing Google ...

Google is extending its Contact Center AI (CCAI) service to allow enterprises to integrate their contact center data with their CRM (customer relationship management) applications in order to optimize ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the intelligent, modern contact center platform, today announced that it has received the 2023 Google Cloud Technology Partner of the Year Award in the ...

Google Cloud’s CCAI offers an omnichannel experience via highly trained virtual agents that can handle 80% of the repetitive tasks. The representative is equipped with a brief history sheet of the ...

With constantly rising customer expectations around service and support, organizations who aren’t investing in next-generation solutions are falling further and further behind competitors, according ...