AWS signals a competitive posture in the CCaaS market with new agentic AI capabilities for Amazon Connect ahead of AWS ...

Along with featuring AI-using customers like Centrica and Priceline, Amazon Connect doubled down on its “Connect is AI” ...

Cochlear is starting to make use of the AI capabilities in its Amazon Connect contact centre platform, automating its ...

San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences in ...

AI "teammates," faster product development, and a pivot in Amazon’s applied-AI strategy: AWS SVP Colleen Aubrey joins the ...

With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

Federal leaders are facing a critical question: “How are you using Artificial Intelligence (AI) to accelerate delivery while reducing costs?” More than ever, government organizations, can now benefit ...

Amazon Web Services has unveiled new autonomous AI “frontier agents” that can code, secure and operate software for days ...

Voice actors lambasted the AI dubs, which were added to anime "Banana Fish," "No Game No Life: Zero," and "Vinland Saga." ...

Invent Day 2 delivered major AI updates, including new Nova models, Trainium3 servers, and Bedrock’s largest model expansion.

Amazon announced 1Password LLC as a launch partner for Nova Act, bringing the company’s secrets and credentials security ...