Along with featuring AI-using customers like Centrica and Priceline, Amazon Connect doubled down on its “Connect is AI” ...

AI “teammates,” faster product development, and a pivot in Amazon’s applied-AI strategy: AWS SVP Colleen Aubrey joins the GeekWire Podcast to explain how agentic systems are reshaping how Amazon ...

With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

SEATTLE--(BUSINESS WIRE)--Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy ...

San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences in ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. AWS announced three new capabilities for Amazon Connect, its ...

HERNDON, Va., July 14, 2021 (GLOBE NEWSWIRE) -- Smartronix, an OceanSound Partners company and Gartner Magic Quadrant Recognized Leader, has earned the Amazon Connect Delivery service validation, ...

Did you know that Amazon has a customer relationship management system for sale? It does. It's called Amazon Connect. And it costs about $2.50 a day, according to one analysis. But before we get into ...