Together, the 2025 releases prepare organizations for what comes next: AI that not only analyzes and recommends but acts across the IT ecosystem with confidence and trust. The upgrade to 2025.3 is ...

From my many years of experience as a data specialist, and now head of service management at RadixTrie, I’m very conscious of the commitment an organisation undertakes when it decides to implement ...

NEW YORK--(BUSINESS WIRE)--Sept. 19, 2005--Touchpaper announced today that it has been appointed by LANDesk Software, a leading provider of integrated systems and security management solutions, as the ...

Cloud computing, mobility and other emerging technologies are fueling a sweeping change in how organizations deliver and support IT services. With such a large-scale shift happening across the ...

More than three quarters (78 percent) of Malaysian organizations have realized significant gains by implementing an information technology service management (ITSM) framework. This is according to the ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Q: What are ITIL and ITSM and why do I need to care? Is this just the next ISO 9000 kind of thing that the suits get all excited about but means nothing to us real folks? B.K. Dallas A: They are a ...