Small companies use customer satisfaction ratios or scores to track the performance of their customer service departments. They often incorporate scores of competitors to better gauge their customer ...

Successful businesses depend on diligent managers to analyze key factors that influence profitability and make changes to the business based on their analyses. Managers use a variety of statistical ...

Steven Nickolas is a writer and has 10+ years of experience working as a consultant to retail and institutional investors. Katharine Beer is a writer, editor, and archivist based in New York. She has ...