Generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to research firm Gartner's Hype ...

With the agency’s new AI Lead Nurturing System, businesses can now use AI-powered lead nurturing to support their lead ...

The pandemic has amplified the importance of a robust digital customer service experience. Yet most solutions on the market provide a simple live chat function, which really does not adequately ...

TABLE's Cristian Petschen discusses the power of digital customer service, what great customer service means and more in this DX Leaders profile. Cristian Petschen believes in the power of the digital ...

When executed well, digital can provide your organization the ability to create smart, empathetic experiences across all interactions to forge long-lasting relationships with customers. The Fast ...

The COVID-19 pandemic demonstrated the importance of digital-first customer service, yet challenges remain for many companies in successfully operating with such a strategy, Forrester Research notes ...

Reimagining business for the digital age is the number-one priority for many of today's top executives. We offer practical advice and examples of how to do it right. Read now Between bites of my lunch ...

Companies know it’s not easy or simple to fast-track digital customer service transformation. Now it's time to get out in front. Most digital customer transformation initiatives fail for similar ...

Digital transformation has improved many processes including operations, business efficiency, research and development, supply chain management, customer service delivery and more across many ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Digital transformation and customer experience go hand in hand.

As business leaders grapple with the short- and long-term impacts of COVID-19, the potential risk to employees and customers from face-to-face interactions remains a vexing issue. Companies need to ...

Success in today’s financial services sector is built on delivering a perfect customer experience (CX) – and the modern customer demands seamless, instant, and personalised financial services, from an ...