Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate employees, has a lot of information to manage. Technology has been improving over ...

How much time do you think you waste on customer service calls each year? According to a survey of 2,000 adults released this week from customer service software provider Kana, consumers spend an ...

In a world of digital-first customer service, time is precious. The expected experience for many customers today is a rapid—instantaneous, really—response that delivers accurate and relevant ...

If your business is struggling to manage customer profiles and customer master data across different departments, Customer Master Data Management (CMDM) solutions could be the answer. These tools ...

Yes, we all know that modern-day customer service is awful. But there’s something that just might be equally awful: working in customer service. Today, the WSJ discusses how customer service reps deal ...