Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Consistency is at the heart of successful businesses that place customer satisfaction as a priority. Consumers expect a consistent experience across all brand interactions, whether online, in-store or ...

Working with a customer relationship management (CRM) tool is the fastest way to develop a custom strategy for any business. In the past, CRMs were always considered tools for sales. However, today, ...

Customer support today has outgrown its traditional role, emerging as a key aspect of the overall customer experience (CX). This vital touchpoint between businesses and their customers is instrumental ...

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Customer retention is one of the most effective ways to achieve business success, but turning customers into repeat buyers isn’t always straightforward, especially if you don’t leverage ...

Chuck Leblo is the Founder and Chief Strategist at Interact One. His focus is on strategy, critical thinking and problem solving. Customer acquisition refers to the process of gaining new customers.

This guide will help you create a social media customer service strategy from scratch and answer frequently asked questions about social customer support. Social media was created with the idea of ...

READING, UK & DORTMUND, Germany--(BUSINESS WIRE)--June 14, 2006--ATG (Art Technology Group, Inc. NASDAQ: ARTG), whose technology powers outstanding e-commerce sites and corresponding e-marketing and ...