The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...

Customer service is a part of the business that does not usually get enough attention. According to Microsoft’s State of Global Customer Service Report, 58% of the respondents name customer service ...

LOS ANGELES, April 16, 2019 /PRNewswire/ -- Global private investment firm Skyview Capital, LLC (www.skyviewcapital.com) has added to its Continuum Global Solutions Contact Center platform with the ...

Advances in call center hardware and software technology have enabled support teams to cut down many common call center issues. Of all the businesses affected by the COVID-19 pandemic, call centers ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...

Assurant Solutions Named as Finalist in Call Center Excellence Awards Mobile Triage Recognized for Best Technology Solution ATLANTA--(BUSINESS WIRE)-- Assurant Solutions, a leading global provider of ...

Business Process Outsourcing, often abbreviated as BPO, is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party ...