AWS signals a competitive posture in the CCaaS market with new agentic AI capabilities for Amazon Connect ahead of AWS ...

Along with featuring AI-using customers like Centrica and Priceline, Amazon Connect doubled down on its “Connect is AI” ...

Cochlear is starting to make use of the AI capabilities in its Amazon Connect contact centre platform, automating its ...

San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences in ...

AI "teammates," faster product development, and a pivot in Amazon’s applied-AI strategy: AWS SVP Colleen Aubrey joins the GeekWire Podcast to explain how agentic systems are reshaping how Amazon ...

Nova Forge lets Amazon’s customers train frontier models for different tasks—a potential breakthrough in making AI actually ...

With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

Amazon Web Services has unveiled new autonomous AI “frontier agents” that can code, secure and operate software for days ...

Invent Day 2 delivered major AI updates, including new Nova models, Trainium3 servers, and Bedrock’s largest model expansion.

Amazon announced 1Password LLC as a launch partner for Nova Act, bringing the company’s secrets and credentials security ...

At launch, powers work only inside the Kiro development environment, but Amazon said it intends to make them compatible with ...